Refund policy

Overview

At SH Design, products are made-to-order, including custom apparel and DTF transfers. Because these products are personalized specifically for each customer, custom items are generally final sale unless there is a defect, damage, or an error caused by SH Design.

By placing an order with SH Design, you agree to the terms outlined in this policy.

Custom Products

Custom products are not eligible for returns or refunds unless the issue was caused by SH Design.

This includes:

  • Custom T-shirts

  • Custom hoodies

  • Custom apparel

  • DTF transfers

  • DTF gang sheets

  • Individual DTF prints

  • Personalized or printed products

Damaged, Defective or Incorrect Orders

If your order arrives damaged, defective, or incorrect due to an error by SH Design, please contact us within 3–5 business days of delivery.

Examples of qualifying issues include:

  • Damaged products

  • Printing defects

  • Incorrect product

  • Wrong design

  • Other fulfillment errors caused by SH Design

What We Need From You

Please provide:

  • Your order number

  • Clear photos showing the issue

  • A brief description of the problem

After reviewing your request, SH Design may provide a replacement, refund, or another appropriate resolution for a verified company-caused issue.

Order Cancellations

Orders may only be canceled within 12–24 hours of being placed.

Once production has started, orders cannot be canceled or modified.

Color & Print Disclaimer

Colors can appear differently depending on screen settings, lighting and the printing process.

Minor variations in:

  • Color

  • Print placement

  • Texture

  • Appearance

are not normally considered defects.

Sizing & Artwork

Please carefully review your size, color and artwork before placing or approving your order.

Because personalized products are made specifically for each customer, they generally cannot be resold.

SH Design is not responsible for incorrect size selections or customer-approved artwork.

Refund Processing

Approved refunds will be processed within 5–10 business days and issued to the original payment method used at checkout.

Shipping Costs

Shipping fees are non-refundable.

Customers are responsible for return shipping costs unless the return is required because of an error caused by SH Design.

Need Help With an Order?

If you have a question or believe there is an issue with your order, please contact us as soon as possible.

Email: salhprints21@gmail.com

When contacting us about an order issue, please include your order number, photos and a brief description of the problem.

Policy Updates

SH Design reserves the right to update or modify this Returns, Refunds & Damaged Order Policy at any time. Any changes will be posted on this page.

Thank you for choosing SH Design. We appreciate your support and are committed to providing high-quality custom products and service.