Shipping policy

Shipping Policy

Overview

Thank you for shopping with SH Design. We specialize in made-to-order custom apparel and DTF transfers. Every order is carefully produced and packaged to help ensure quality and customer satisfaction.

Please review this Shipping Policy for information about order processing, shipping rates, estimated delivery times and delivery-related issues.

Order Processing Time

All products are made-to-order.

Orders are typically processed within 2–5 business days.
Processing times may vary during holidays, promotions, sales or periods of high order volume.
Orders are not shipped or delivered on weekends or holidays.
Once your order ships, you will receive a shipping confirmation email with tracking information.

Shipping Rates

Domestic Shipping — United States

California: Flat-rate shipping of $5.00
Outside California: Flat-rate shipping of $9.00

Applicable shipping charges will be shown during checkout based on your delivery location.

Estimated Delivery Times

Estimated delivery times after your order has been processed are:

California: 1–3 business days
Other U.S. States: 3–7 business days

These are estimates, not guaranteed delivery dates. Delivery may take longer due to carrier delays, weather, holidays or other circumstances outside our control.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If an incorrect or incomplete address is provided:

SH Design is not responsible for packages that cannot be delivered because of the incorrect address.
Additional shipping charges may apply if an order needs to be returned or reshipped.

Please carefully review your shipping information before completing your purchase.

Lost or Stolen Packages

Once the shipping carrier marks a package as delivered, SH Design is not responsible for packages that are subsequently lost or stolen.

If you believe your package is missing after being marked as delivered, please contact the shipping carrier directly. SH Design will assist where reasonably possible.